Refund Policy
When a refund applies
We issue a refund if your VPN access was never successfully provisioned after payment, if you were charged in error (e.g. a duplicate charge), or if the service is unusable due to a fault on our end that we can't resolve promptly.
When a refund doesn't apply
Plans that have been actively used, plans cancelled simply because you changed your mind, and free trial plans are not eligible for a refund.
How to request one
Open a support ticket from your dashboard (or use our Contact page) with your order details and the reason for the request. We aim to respond within 48 hours.
Crypto payments
Refunds for crypto payments are returned to the same wallet address the payment was sent from, in the same asset and network, minus any unavoidable network fees.